At Launchpad, our goal is to ensure that you are fully satisfied with the digital software licenses you purchase through our platform. If, for any reason, you are not completely happy with your purchase, we are committed to making the refund process as straightforward and transparent as possible.
All software products sold on Launchpad are digital licenses delivered immediately after purchase. Customers are entitled to request a full, no-questions-asked refund within 30 days of the original purchase date.
We believe in earning your trust. Therefore, we do not require customers to provide any evidence of dissatisfaction or product malfunction to qualify for a refund. Once a refund is issued, any associated user accounts and access credentials for the refunded product will be promptly disabled.
We do not impose any special eligibility criteria, limitations on the number of refunds, or prior purchase history requirements. Any customer who purchases a digital software license through Launchpad may request a refund within the specified timeframe.
To request a refund, please send an email to refund@launchpadjv.com within 30 days of your purchase. Include your order number and the email address associated with your Launchpad account. Our support team will review your request and, if eligible, issue the refund promptly.
We strive to process all refund requests within 48 hours of receiving the necessary information.
This refund policy is clearly posted on the Launchpad website, ensuring it is accessible and easily understandable for all customers.
Launchpad reserves the right to modify or update this refund policy at any time. Any changes will be reflected on our website and will apply to purchases made after the revision date.
At Launchpad, customer satisfaction is our highest priority. If you have any questions or concerns, please contact us at refund@launchpadjv.com.